Resetting your Portal password

We recommend that all new users reset their password when they first log in to the TradeCentric Portal. Additionally, if you later forget your password, get locked out of your account, or would like to change your password for security purposes, you can reset it at any time.

See one of the sections below to learn how to reset your password depending on whether you know your current one.

Note: Since we don't set a password expiration timeframe for Portal accounts, we recommend that you follow your organization's policies for password security.

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With your current password

To reset your password while knowing your current password, follow the steps below:

1. Log in to Portal using your current password.
2. In the top-right corner of the page, click Manage your account.
3. On the left side of the page, click the Password button.
4. In the Current Password field, enter your temporary password.

5. In the New Password field, enter your new password.

   Note: The password must have at least eight characters, including at least one lowercase letter, one uppercase letter, one number, and one symbol.

6. In the Confirm New Password field, enter the same password that you entered in the step above.
7. Click the Save button.

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Without your current password

To reset your password without knowing your current password, follow the steps below. You'll need to use this method if your account is locked out.

1. Go to the Portal login page.
2. Click Forgot password?.
3. Enter the email address associated with your account.
4. Click the Send reset email button. Within a few minutes, you'll receive an email from us that will contain a temporary password.
5. Log in to Portal using the temporary password.
6. In the top-right corner of the page, click Manage your account.
7. On the left side of the page, click the Password button.
8. In the Current Password field, enter your temporary password.

9. In the New Password field, enter your new password.

   Note: The password must have at least eight characters, including at least one lowercase letter, one uppercase letter, one number, and one symbol.

10. In the Confirm New Password field, enter the same password that you entered in the step above.
11. Click the Save button.

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